Shipping policy

At Queen Yard, we are committed to delivering your orders efficiently and securely. Below are the details of our shipping policy:

Free Shipping

• We offer free standard shipping for orders over $79.99. If your order qualifies for free shipping, it will automatically apply during checkout.

Shipping Fee for Orders Under $79.99

• For orders under $79.99, a $10 shipping fee will be applied.

Shipping Destinations

• We offer worldwide shipping. However, please note that shipping times may vary depending on your location.

Processing Time

• All orders are processed within 1-3 business days. Once your order is processed, it will be shipped from our warehouse. You will receive a shipping confirmation email with tracking details once your package is on its way.

Shipping Time

• Our standard shipping time is between 7 to 15 business days. Please note that the shipping duration may vary depending on factors such as your location, local customs processing, and any potential shipping delays.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. Please allow up to 48 hours for the tracking information to update.

Customs, Duties, and Taxes

• Queen Yard is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Delays

• While we strive to deliver your order on time, unforeseen circumstances such as weather, holidays, or customs delays may affect shipping times. If your order is delayed beyond the estimated shipping time, please feel free to contact us.

Address Accuracy

• Please ensure that all shipping information is accurate to avoid delivery issues. We are not responsible for delays or misdelivery due to incorrect shipping addresses provided during checkout.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible. Please note that it may take some time to investigate and resolve lost packages.

Customer Support

• If you have any questions or concerns about your order or shipping, please don’t hesitate to reach out to us via the following contact details:

• Email: info@queen-yard.com

• Phone: +44 7480 068511

Thank you for shopping with Queen Yard! We value your business and aim to provide the best shipping experience possible.